University of Cincinnati Lindner College of Business

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The dark and bright sides of personal use of technology at work: A job demands–resources model

Author(s): Sungdoo Kim, Amanda Christensen

Status: Published
Year: 2017
Publication Name: Human Resource Development Review
Volume: 16, Page Number(s): 425-447


As employees increasingly use technology for personal purposes in the workplace, tensions between proponents of control versus flexibility are rising. Proponents of control emphasize negative consequences and argue for employee restrictions and monitoring, whereas those for flexibility highlight positive consequences and advocate for employee discretion. We build consensus between these two approaches by adopting the job demands–resources model to show why the personal use of technology at work has both negative and positive effects on organizational outcomes, and then, we theorize about several boundary conditions that mitigate or strengthen these effects. We discuss implications for human resource development (HRD) scholars and professionals.


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